Refund policy

At Finding My Deen, we are committed to providing you with quality products that support your spiritual journey. If for any reason you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

1. Timeframe: Returns are accepted within 14 days of receiving your order.

2. Condition: Items must be unused, in their original condition, and returned with the original packaging.

3. Non-Returnable Items:

Digital products, such as eBooks or downloadable materials.

Items marked as final sale or clearance.




Return Process

1. Contact Us: Email us at findingmydeen@outlook.com or the contact us form within 14 days of receiving your item. Please include your order number and reason for the return.

2. Approval: Once approved, we will provide instructions on how to return the item.

3. Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

1. Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.


2. Processing: Approved refunds will be processed within 7 business days, and the amount will be credited back to your original method of payment.

3. Shipping Fees: Original shipping fees are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will replace the item or issue a full refund, including shipping costs.

Exchanges

We do not offer direct exchanges.

Contact Us
If you have any questions about our return policy, feel free to reach out at findingmydeen@outlook.com

Thank you for choosing Finding My Deen!